GENERAL INFORMATION

Are your items new or pre-owned?

We carry new and pre-owned items.  The item will be labelled “new” if it’s brand new.

What do you sell?

We sell absolutely any items for women, men, kids and pets.

Do you have a storefront?

No, you can find us exclusively online at the moment.

Can I change my order after checkout?

You can text or email us directly and we will do our best to accommodate the change.

Can I view products before purchasing it?

You can view images and videos of the product but unfortunately, there are no in-person viewings.

How can I sell with We Shop Extra?

We Shop Extra is only dedicated to family, friends and friends of friends.  A referral is required.

ORDERS & SHIPPING INFORMATION

How can I receive my item(s)?

We offer in-person pickup or a $15.00 flat shipping fee within Canada ($20.00 to United States).

I want to select in-person pickup. How do I arrange it with We Shop Extra?

Before checkout, please contact We Shop Extra by email or text to set up a time and location mutually agreed upon between yourself and We Shop Extra.

When can I receive my item?

For Canadian orders, the timeframe is within 1-2 weeks. For US orders, the timeframe will be within one week.  Please note: shipping times may vary depending on the carrier and any unexpected circumstances.  Delivery times are always estimated but never guaranteed. 

What if I want to expedite shipping time for my item?

You can pay the difference in shipping fee.

What shipping courier do you use?

Canada Post, Vancity Courier Service and USPS

How do I check my tracking?

 For Canadian orders, please enter the tracking number on this website: https://www.canadapost-postescanada.ca/track-reperage/en#/home.  

For United States orders, please enter the tracking number on this website: https://support.chitchats.com/support/solutions/articles/47000426731.

Do I have to pay for duties and taxes if I’m located in the United States?

Yes, duties and taxes are the buyer’s responsibility.

How do you price your postage?

Flat rate of $15.00 within Canada and $20.00 to United States.

Why do you offer in-person pickups?

We Shop Extra is always open to meeting buyers in person and to deliver the item without having the customer incur an additional shipping cost upon checkout.

PRICING AND PAYMENT PLANS

What forms of payment do you accept?

E-Transfer, Apple Pay, PayPal, Visa, MasterCard and American Express.

Is there a charge if I use a credit card?

Yes, there is an additional 3% surcharge added upon checkout.

Do you charge sales tax on your items?

Our prices include sales tax on our items.

Do you offer layaways?

Yes, 25% down payment for items that are over $500.00 can be e-transferred directly to us.  The remaining amount must be paid within 30 days.   If 30 days has passed and the remaining amount is still not received,  the initial down payment is non-refundable and non-transferable.

Are prices negotiable?

Yes, we are the only consignment website that allows price negotiations.

How can I negotiate?

Email info@weshopextra.com or direct messsage us on instagram.

REFUND POLICY

Do you accept returns and/or exchanges?

Unfortunately, all sales are final.